First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page. Then please log into your account and go to the order history to find the specific order in which you are referring to start the return procedure. If you did not create an account then send a forgotten password to the email address used on the order. Remember to manually type the new password because if you copy and paste the password then it will not work.
You have up to 365 days to return items purchased online. In case the return request is processed within the first 180 days, the full amount will be reimbursed to your credit card. After 180 days, the refund will be made in the form of Erogenos Rewards Points.
Please keep in mind that customer takes full liability for all postal charges and returns shipment costs.